We’d Love to Hear From You
Have a question, comment, or just want to say hello?
Send us an email and we’ll get back to you as soon as possible.
General Enquiries
Our Customer Care team is available to assist with orders, fit, and general enquiries.
We aim to reply personally within 72 business hours.
We’d Love to Hear From You
Have a question, comment, or just want to say hello? Fill out the form and we’ll get back to you as soon as possible.
Get in Touch
For questions regarding your order, sizing, availability, or general information, please contact us using the email below. A member of our team will respond as soon as possible.
Customer Care Hours
Monday – Friday, 9 AM–6 PM (EST)
Customer Enquiries
Press Enquiries
FAQs
Ordering & Shipping
Orders are processed Monday and Thursday. Once shipped, you will receive a confirmation email with tracking information. International shipping is available. Duties and taxes are calculated at checkout where applicable.
Returns & Exchanges
Returns are accepted on unworn items within 14 days of delivery. All items must be returned in their original condition and packaging. To request a return or exchange, please contact Customer Care before sending your item back.
Product & Fit
Herbert Levine shoes are designed with a focus on proportion, comfort, and wearability. Our shoes generally fit true to size unless noted otherwise. If you need assistance with fit or sizing, our Customer Care team will be happy to guide you.
Do you ship internationally?
Yes, we ship internationally. Shipping options and costs are displayed at checkout.
How should I care for my shoes?
We recommend storing shoes in their dust bags and avoiding prolonged exposure to moisture or direct sunlight.