Placing An Order
How do I place an order?
To place an order, select your desired style, size, and color, then click ‘Add to bag’. You can review your selections at any time by clicking the Shopping Bag icon in the top right-hand corner of the page. When you're ready, proceed to checkout and enter your shipping and payment details. Once your order has been successfully placed, you will receive an Order Confirmation email. If you need any assistance with the ordering process, please contact our team at shop@herbertlevine.com.
Which currency I can pay in?
Orders delivered within the United States are processed in U.S. Dollars (USD). Orders delivered to all other countries are processed in Euros (EUR).
What payment methods are accepted?
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- PayPal
Will there be additional costs payable on my purchase?
International orders may be subject to customs duties, taxes that are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
How long does it take for an order to be processed?
All orders are processed within 24 hours, excluding weekends and Italian public holidays.
How will I know my order has been received?
You will receive an order confirmation email once your purchase has been placed. Please note that this email acknowledges receipt of your order but does not constitute acceptance. All orders are subject to payment verification and availability. Once your payment has been approved and your order has been processed, you will receive a shipping confirmation email with your tracking details.
Can I cancel my order?
Once an order has been confirmed we are unable to cancel it. If you have placed it by mistake or need assistance, please contact our customer service team via shop@herbertlevine.com.
Returns, Exchanges, and Refunds
Can I return my order?
We offer free returns for orders placed on herbertlevine.com. You can return your item(s) within 14 days of receiving your order. To be eligible for a return, items must be in the original condition, unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase. Please refer to our Refund Policy for further information.
How do I initiate a return?
To start a return, please contact us at shop@herbertlevine.com. Our Customer Care team will provide you with detailed instructions to initiate your return.
How will I receive a refund?
Once your return reaches our warehouse, it will be inspected to make sure all the conditions of our Refund Policy are met. If approved, you’ll receive a confirmation email and you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you have not receive the refund, please contact us at shop@herbertlevine.com for assistance.If your return does not meet the conditions listed in our Refund Policy, the item(s) will be sent back to you and your return request will be denied.
Can you issue my refund to a different payment method?
Not at this time. All refunds will be sent to the original payment method.
Can I exchange my order?
At this time we do not offer exchanges. We recommend returning the item following our Refund Policy, for a refund and place a new order.
Returns, Exchanges, and Refunds
Can I return my order?
We offer free returns for orders placed on herbertlevine.com. You can return your item(s) within 14 days of receiving your order. To be eligible for a return, items must be in the original condition, unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase. Please refer to our Refund Policy for further information.
How do I initiate a return?
To start a return, please contact us at shop@herbertlevine.com. Our Customer Care team will provide you with detailed instructions to initiate your return.
How will I receive a refund?
Once your return reaches our warehouse, it will be inspected to make sure all the conditions of our Refund Policy are met. If approved, you’ll receive a confirmation email and you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you have not receive the refund, please contact us at shop@herbertlevine.com for assistance.If your return does not meet the conditions listed in our Refund Policy, the item(s) will be sent back to you and your return request will be denied.
Can you issue my refund to a different payment method?
Not at this time. All refunds will be sent to the original payment method.
Can I exchange my order?
At this time we do not offer exchanges. We recommend returning the item following our Refund Policy, for a refund and place a new order.
Shipping & Delivery
Where is my order shipped from?
Orders placed on herbertlevine.com ship from our warehouse in Italy
Do you offer International shipping?
We currently ship to the following Countries:
- Austria
- Belgium
- Croatia
- Cyprus
- Estonia
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Portugal
- Slovakia
- Slovenia
- Spain
- United Kingdom
- United States
What shipping options are available?
We currently offer free standard shipping via FedEx, with delivery times ranging from 1 to 5 business days after your order has been dispatched.
How long will it take for my order to be delivered?
We always aim to deliver your order as quickly as possible. Estimated delivery times vary depending on your delivery location:
- Europe & United Kingdom: 1–3 business days
- United States & Rest of the World: 2–5 business days
How much will I be charged for shipping?
We offer complimentary shipping so all shipping costs are included in the price displayed.
How can I check where my shipment is?
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to become active.
There’s a problem with the shipment of my order, how should I proceed?
If you’re experiencing any issue with the shipment of your order and need assistance, please contact us at shop@herbertlevine.com.
Our Products
Where are Herbert Levine shoes made?
All Herbert Levine products are made in Italy using materials of the highest quality
How do I authenticate a Herbert Levine product?
Each Herbert Levine pair is authenticated with NFC technology. You can unlock each product’s digital passport by gently tapping your smartphone on the back of the insole, inside the right shoe.
How do I care for my Herbert Levine shoes?
Each pair of Herbert Levine shoes is handcrafted in Italy using carefully selected materials. With proper care, they will maintain their beauty for years to come. If you have any questions regarding the care of your shoes, our Customer Service Team team will be pleased to assist you. You can contact us any time at info@herbertlevine.com.
In each product page you will find a brief note on how to best care for the specific material used for that specific style.
A few important general suggestions to ensure longevity and beauty of your pairs:
- Avoid contact with water, alcohol, oils, solvents, perfumes, cosmetics, and abrasive surfaces
- If your shoes become wet, allow them to dry naturally away from direct heat or sunlight
- Never clean your shoes with soap or water. Use only products specifically designed for the material, and always test them first on an inconspicuous area
- Store your shoes in the provided dust bags in a cool, dry place when not in use
- Natural leathers and exotic skins present small variations in each pair and may develop subtle variations and a unique patina over time, reflecting the character of each pair
Who should I contact if I need assistance with my pair of Hebert Levine?
Each pair of Herbert Levine shoes is handcrafted in Italy using delicate materials. For this reason small imperfections may sometime occur. If you need assistance with your pair or have any question, you can contact our Customer Care team at info@herbertlevine.com – they will be glad to advise on repairs and aftercare to help preserve the beauty and longevity of your shoes.